Return & Refund Policy

At Gotta Glow, we are committed to delivering authentic Korean beauty products in perfect condition. Because our products are shipped directly from Korea through our trusted supplier, Hypercape, our return policy reflects strict quality and hygiene standards.

1. Eligibility for Returns

We accept returns or replacements only under the following conditions:

  • You received a damaged or defective item
  • You received the wrong product
  • The item is missing from your order

To be eligible, you must:

  • Contact us within 7 days of delivery
  • Provide clear photo or video evidence of the issue
  • Ensure the product is unused, unopened, and in its original packaging

2. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

  • Opened or used skincare and beauty products
  • Change of mind or personal preference
  • Allergic reactions or skin sensitivity
  • Minor packaging differences (as products may vary slightly from Korean versions)

3. Refunds & Replacements

  • If your claim is approved, we will offer either:
    • A replacement product, or
    • A full or partial refund (depending on the issue)
  • Refunds will be issued to your original payment method within 5–10 business days

4. Return Shipping

  • In most cases, returns are not required due to international shipping costs
  • If a return is requested, we will provide instructions
  • Unauthorized returns will not be accepted

5. Order Cancellations

  • Orders can only be canceled within 12 hours of purchase
  • After this window, your order may already be processed and shipped

6. Shipping Delays

As items are shipped directly from Korea:

  • Delivery times may vary (typically 7–21 business days)
  • Delays due to customs, couriers, or high demand are not eligible for refunds

7. How to Request a Return or Refund

You may reach us using the Contact Us page.

Include:

  • Your order number
  • Description of the issue
  • Photo/video evidence

We aim to respond within 1–2 business days.

8. Final Notes

Gotta Glow reserves the right to deny return or refund requests that do not meet the above criteria. We appreciate your understanding as we work to bring you authentic K-beauty products directly from Korea.