Terms of service

 

Effective Date: September 17th, 2026

Welcome to Gotta Glow (“we,” “us,” or “our”). These Terms of Use govern your access to and use of our website located at gottaglow.skin (the “Site”). By using our Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. Use of the Site

By accessing this Site, you confirm that you are at least the age of majority in your jurisdiction or have permission from a legal guardian.

You agree to use this Site only for lawful purposes and in a way that does not infringe upon or restrict others’ use of the Site.

2. Products & Services

Gotta Glow specializes in authentic Korean beauty (K-beauty) products shipped directly from Korea.

We make every effort to ensure that:

  • Product descriptions are accurate

  • Pricing is correct

  • Images reflect the product as closely as possible

However, we do not guarantee that all content is error-free. We reserve the right to correct errors, update information, or cancel orders if inaccuracies are identified.

3. Orders & Payment

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the selected payment method

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities per customer

  • Cancel orders suspected of fraud or unauthorized activity

4. Shipping & Delivery

Products are shipped directly from Korea. Delivery times may vary depending on your location and external factors such as customs or carrier delays.

We are not responsible for:

  • Delays caused by shipping carriers

  • Customs processing or import duties

  • Lost or stolen packages after delivery confirmation

5. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and eligibility.

6. Intellectual Property

All content on this Site—including text, images, logos, graphics, and design—is the property of Gotta Glow or its licensors and is protected by applicable copyright and trademark laws.

You may not:

  • Copy, reproduce, or distribute content without permission

  • Use our branding without prior written consent

7. User Conduct

You agree not to:

  • Use the Site for unlawful or fraudulent purposes

  • Interfere with the Site’s security or functionality

  • Upload harmful code or malicious content

Violation of these rules may result in termination of access to the Site.

8. Disclaimer of Warranties

This Site and all products/services are provided “as is” and “as available.”

We do not guarantee that:

  • The Site will be uninterrupted or error-free

  • Products will meet every individual expectation

To the fullest extent permitted by law, we disclaim all warranties, express or implied.

9. Limitation of Liability

To the maximum extent permitted by law, Gotta Glow shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of the Site

  • Purchase or use of products

  • Delays or service interruptions

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for:

  • Their content

  • Their policies

  • Their practices

Use them at your own risk.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

Continued use of the Site constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

14. Contact Information

If you have any questions about these Terms, please contact us:

Website: gottaglow.skin