Shipping policy

Last updated: September 16, 2026

Where We Ship From

All orders are shipped directly from South Korea. This helps us provide genuine products sourced through our supply chain.

Because orders are shipped internationally, delivery times may be longer than domestic shipping. Orders must also pass through customs in the destination country before delivery.

We currently ship to Australia, Belgium, Canada, Denmark, Finland, France, Ireland, Italy, the Netherlands, Norway, Poland, South Korea, Sweden, the United Kingdom, and the United States.

Order Processing

Orders are typically processed within 1–2 business days, Monday through Friday, excluding Korean public holidays.

Tracking information will be provided once your order has been dispatched.

Estimated Delivery Times

Estimated delivery times begin after your order has shipped:

Most destinations: 7–14 business days
Remote or rural addresses: 14–21 business days

These are estimates only and are not guaranteed. Delivery may take longer because of customs processing, carrier delays, public holidays, severe weather, peak shopping periods, or other circumstances outside our control.

Tracking Your Order

You can track your order through our Track Your Order page, powered by ParcelPanel.

Tracking updates may take some time to appear after dispatch. If your tracking information has not updated or your order has passed the estimated delivery window, please contact us through our contact form so we can review the shipment status.

Customs, Import Duties, and Taxes

Because orders are shipped internationally from South Korea, they may be assessed customs duties, import taxes, brokerage fees, or other charges by the destination country.

These charges are determined by local customs authorities and may be collected by the carrier upon delivery. Unless your checkout expressly states otherwise, customers may be responsible for any charges assessed on arrival.

Gotta Glow cannot predict or control customs fees. We recommend checking with your local customs authority before placing an order if you are unsure about possible charges.

If a shipment is refused or cannot be delivered because of unpaid customs charges, it may be returned to us. Any refund or reshipment will be handled in accordance with our Refund Policy. Original shipping charges and return costs may not be refundable.

Delayed, Lost, or Undelivered Packages

If your order has not arrived within the estimated delivery window, please contact us through our contact form. We will review the available tracking information and, where appropriate, investigate the shipment with the carrier.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, and your local carrier before contacting us.

Carrier investigations may take time, and the outcome depends on the information available from the shipping carrier and destination postal service.

Returned Packages

A package may be returned because of an incorrect address, failed delivery attempts, refusal of customs charges, or other delivery issues.

If your package is returned to us, please contact us through our contact form to discuss the available options. Additional shipping fees may apply if a replacement shipment is requested.